Privacy policy

Last Updated August 31 2025

Ethi operates this website and online store and provides access to its products services content tools and features collectively referred to as the Services. These Services are offered to provide a smooth and curated shopping experience to customers. The Services are hosted and supported by Shopify.

This Privacy Policy explains how Ethi collects uses stores shares and protects personal information when you visit our website make a purchase or otherwise interact with us. In case of any conflict between this Privacy Policy and our Terms and Conditions this Privacy Policy shall govern matters relating to personal information.

By accessing or using our Services you agree to the collection and use of information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

We collect personal information that is necessary to operate our business and provide our Services. This may include the following.

Name billing address shipping address phone number and email address.

Order and transaction details including products purchased payment method order value and confirmation details. Payment information is processed securely by authorised payment gateways and is not stored by us.

Account information such as login details preferences and saved settings if you create an account.

Customer communications including emails messages feedback reviews or support requests.

Technical and usage information such as IP address browser type device information pages visited and interaction data collected through cookies and similar technologies.

HOW WE COLLECT INFORMATION

We collect information directly from you when you place an order create an account contact us or otherwise provide information.

We collect information automatically when you browse or interact with our website using cookies and similar technologies.

We may receive information from service providers including payment processors logistics partners analytics providers and Shopify.

HOW WE USE YOUR INFORMATION

We use personal information for the following purposes.

To process orders payments deliveries returns and refunds.

To manage customer accounts and provide customer support.

To communicate order updates service notifications and respond to inquiries.

To personalise your shopping experience and improve our website and offerings.

To send promotional and marketing communications subject to your preferences.

To ensure website security prevent fraud and comply with legal obligations.

SHARING OF INFORMATION

We may share personal information only when necessary and in the following circumstances.

With Shopify payment gateways courier partners and service providers who assist in operating our business.

With marketing and advertising partners for promotional activities in accordance with applicable laws.

When required to comply with legal obligations court orders or government requests.

In connection with a business transaction such as a merger acquisition or restructuring.

We do not sell personal information to third parties.

SHOPIFY PLATFORM

Our online store is hosted on Shopify. Shopify processes certain personal information on our behalf to provide e commerce functionality analytics payment processing and security. Information shared with Shopify may be processed outside India in accordance with applicable safeguards.

You may review Shopify’s privacy practices at https://privacy.shopify.com.

We use cookies and similar technologies to operate our website analyse performance and improve user experience. You may manage or disable cookies through your browser settings though some features may not function properly.

THIRD PARTY LINKS

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of such websites and encourage you to review their policies separately.

CHILDREN’S PRIVACY

Our Services are intended for use by adults only. We do not knowingly collect personal information from individuals under the age of 18. If such information is identified it will be deleted upon request.

DATA SECURITY AND RETENTION

We implement reasonable security measures to protect personal information. However no system can be guaranteed to be completely secure.

Personal information is retained only for as long as necessary to fulfil business legal and operational requirements.

YOUR RIGHTS

Subject to applicable Indian laws you may have the right to request access correction or deletion of your personal information and to opt out of marketing communications.

Requests may be made by contacting us at the details below. We may verify your identity before responding.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated date.

CONTACT DETAILS

For any questions concerns or requests regarding this Privacy Policy or your personal information please contact us.

Email:
products@incubr.com

Address:
740, Phase 5
Udyog Vihar
Gurgaon, Haryana
India

Thanks.