Shipping policy

 

Last updated: December 17, 2025

At Ethi, we approach every order with care and intention. This Shipping Policy outlines how orders are processed, shipped, and delivered so you know exactly what to expect when shopping with us.

By placing an order on our website, you agree to the terms outlined below.

 

1. Order Processing Time

Orders are typically processed within 2-3 business days after payment confirmation


During high-demand periods, launches, or promotions, processing times may be slightly extended

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

 

2. Shipping Destinations

If your location is not listed, please contact us before placing an order.

 

3. Shipping Methods & Delivery Times

Shipping options, estimated delivery times, and costs are displayed at checkout and may vary based on your location and selected shipping method.


Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or unforeseen circumstances.

 

4. Shipping Costs

Shipping fees are calculated at checkout based on your location, order size, and shipping method

Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated

 

5. Tracking Orders

If tracking is available for your order, a tracking link will be sent to your email once the order ships. Tracking updates may take up to 24 hours to appear after dispatch.

 

6. Customs, Duties & Taxes (International Orders)

For international shipments:

Customs duties, import taxes, and fees are determined by your country’s regulations

Ethi is not responsible for delays caused by customs clearance

Customers are responsible for any additional charges imposed by customs authorities

 

7. Incorrect Shipping Information

Please ensure that all shipping details are accurate at checkout. Ethi is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to incorrect address details, reshipping costs may apply.

 

8. Lost, Delayed, or Damaged Packages


a. Lost or Delayed Packages

If your order appears delayed or lost in transit, please contact us at products@incubr.com. We will work with the shipping carrier to investigate; however, Ethi is not responsible for carrier-related delays.

 

b. Damaged Packages

 

If your order arrives damaged, please notify us within 48 hours of delivery and include:

Your order number

Photos of the damaged item(s)

Photos of the packaging

We will review the issue and offer a replacement or refund where appropriate.

 

9. Shipping Confirmation & Risk of Loss

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier. Risk of loss passes to the customer upon shipment, except where prohibited by law.

 

10. Changes to This Shipping Policy

Ethi reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.

 

11. Contact Us

If you have any questions about shipping, please contact us:

Ethi
Email: products@incubr.com
Website: https://ethi.in/

At Ethi, every package carries more than a product—it carries intention. Thank you for your patience and trust.